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Grievance Redressal
In compliance with Consumer Protection (E-Commerce) Rules, 2020
1. Redressal Mechanism & Resolution Timeline
Cleaning Karigar is committed to swift, transparent resolution of any service dissatisfaction, technician behavior grievances, or billing inquiries:
- Level 1 (Customer Desk): Report via WhatsApp or Call to +91 92436 70015. Acknowledgment provided within 4 hours.
- Level 2 (Operations Supervisor): Investigation and 48-hour re-clean arrangement or corrective credit dispatch within 24 hours.
- Level 3 (Grievance Officer): Final escalation and formal ticket resolution within 48-72 business hours.
2. Designated Grievance Officer Contact
Grievance & Compliance Cell
Regional HQ: Connaught Place, New Delhi 110001, India
Email: grievance@cleaningkarigar.com / Cleaningkarigar@gmail.com
Direct Escalation: +91 92436 70015